Configuration
Your phone needs to be configured to support an Internet APN. On many phones this is different than the WAP APN that you are using to read this.
Please contact your carrier for details on how to setup your phone to access the Internet. They will often be able to send you a special text message that configures your phone for you.
Some phone manufacturers offer automatic configuration based on your carrier and phone model. Please visit their sites for more details.
Quick Start Setup
Frequently Asked Questions
The FAQ on our WAP site deals primarily with downloading and connecting. For more information visit the FAQ on our website at www.movamail.com
Downloading & Connecting to Mobile Mail
Q. I can download the application but I can not connect?
A. The applications is downloaded to your handset via WAP, however, the application connects and runs via GPRS (Internet APN). You must ensure you have the required data service from your mobile provider, and that your handset is configured properly. Please contact your carrier for details on how to setup your phone to access the Internet. They will often be able to send you a special text message that configures your phone for you. Some phone manufacturers offer automatic configuration based on your carrier and phone model. Please visit their sites for more details.
Q. When I try to run the application I get an error message stating "Can not connect to the network" What does this mean?
A. Error 1 indicates that you have failed to connect to the Mobile Mail servers. You either do not have the required GPRS data service, or your phone has not been correctly configured for GPRS applications. Please contact your mobile provider for details (see question 1).
Q. I have tried to connect but receive "Invalid Characters in Full name (code 116)"?
A. Mobile Mail does not except certain characters in your user name and password.
Q. Does this program require full internet GPRS or is WAP-based internet access all it needs?
A. Mobile Mail uses both. WAP is used to download the application, and GPRS is used to run the application. You will require both WAP and GPRS access from your provider and both WAP and GPRS must be configured properly.
Q. Do I need high speed network service to use Mobile Mail?
A. No. Mobile Mail works on both dial-up and high-speed 2.5/3G data networks. Mobile Mail was specifically designed to provide high performance rates on the lower speed networks.
Q. What level of data subscription do you recommend for Mobile Mail use?
A. You should have a data account that provides several megabytes of data per month. This can vary depending on usage patterns. Every time you check your email you will consume approximately 2-4kb of data (0.002-0.004 MB).
Q. What is the difference between webmail, POP3, and IMAP?
A. Webmail is a web based email service such as Yahoo!, Hotmail, Gmail and many others. POP3 and IMAP are email services generally provided by your Internet Service Provider (ISP).
Q. When I am setting up my POP3 or IMAP email, what is the email server information I put in?
A. Input data for setting up your POP3 and IMAP email varies with each provider. Please ask your Internet Service Provider. They will have these specific details.
Q. Is my email information secure?
A. Yes. Your account information is encrypted, and stored on our servers which are in a secured network centre with restricted access. Your account is password protected as well. Please note that in order to retrieve lost passwords you must provider your mobile phone number so that lost passwords can me sent to your phone via SMS.